工銀亞洲 | Announcement

Customer Reminder: Report Credit Card Unauthorised Transaction

If there is an unauthorised transaction of your credit card, please click here to report.

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Don't lend or sell your account for a job.

Dear Valued Customer,


Industrial and Commercial Bank of China (Asia) Limited (the “Bank”) would like to remind customers “Don't lend or sell your account for a job.”. To protect your own interests, please read the following information:


Criminal syndicates may lure the public into lending or selling their bank accounts, or use their personal credentials to open bank accounts by offering“quick money earning” through telemarketing or social media platforms from time to time. These “stooge accounts” are subsequently used to receive and launder fraudulent payments or other crime proceeds.


The Bank reminds customers and the general public not to sell or lend their personal credential/bank accounts to others as these might be abused for unlawful purpose. Otherwise, customers may expose themselves to the risk of committing the offence of money laundering of which the maximum penalty is a fine of HK$5 million and imprisonment for 14 years.


For more information, please refer to the Facebook Page (Chinese version only) or official website of the Hong Kong Monetary Authority.


Don't lend or sell your account for a job

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Warm Reminder - Beware of Phishing Scam and Do Not Disclose Your Personal Information

Dear Valued Customer,


Recently, fraudsters have tried to trick customers into revealing personal information by sending them forged bank letters or websites. Industrial and Commercial Bank of China (Asia) Limited (“the Bank”) would like to remind customers and the general public to be vigilant against phishing messages and do not disclose your personal information or bank account and password to third party. To protect your personal interests, please read the following information:


Phishing is a type of online scam in which fraudsters send you a phishing email or text message impersonating legitimate organisations such as the government, banks, online payment service providers, online retailers or business partners, with links or QR codes directing to phishing websites which look like the genuine websites of relevant organisations. The fraudsters would trick the recipients to input sensitive personal information including account number and password, personal details, credit card number and etc. The phishing messages may also include a malicious hyperlink, attachment, QR code or files which results in hacking activities and malware attack to steal your personal information if the recipients click on the link or open the attachment indiscriminately.


How to identify phishing emails or SMS messages:

  • Fictitious messages are usually in the name of promoting rewards, or indicating fabricated transaction instructions and etc.;
  • Include a hyperlink requesting you to log on or input sensitive personal information;
  • Pay attention to the email subject. Check if there is anything unusual regarding the domain of the email address and the content such as inconsistent email content, grammar error or spelling mistake;
  • The website has a different look from the genuine website and some of the links of the fraudulent website may be broken.

In order to protect your own interests, the Bank reminds customer and the general public:

  1. Do not click or open any hyperlink, attachment or QR code in the suspicious email or SMS message;
  2. Be vigilant about the content of the email or SMS message, especially the hyperlinks and contact details provided for verification purpose;
  3. Do not enter your personal information in websites or software applications from unknown sources;
  4. The Bank will never proactively ask you to provide any personal information by email or SMS message, nor will the Bank ask you to click on a hyperlink, QR code, attachment in the email or SMS message to disclose your sensitive information including bank account details, login password or one-time password;
  5. Regularly change online banking password and enhance the security of e-banking, e.g. enabling the two-factor authentication or biometric authentication function.

If you doubt of the authenticity of emails, SMS messages or websites claiming to be from the Bank, please refer to the information on the Bank’s official website and search the suspicious hyperlinks on “Scameter” search engine launched by the Hong Kong Police Force to identify phishing message. If you confirm that you have received phishing messages and have already disclosed personal information and sensitive account information, or if you suspect your account has been misused, please change your bank account password immediately or suspend the online banking service. Please check your transaction record promptly and if you identify any unauthorised transactions, please call the Bank’s hotline at 218 95588 or visit our branch nearby for reporting, and immediately contact Hong Kong Police Force


For more information, please refer to the official website of Anti-Deception Coordination Centre, the official website or Youtube channel of CyberDefender.


Beware of Phishing Scam and Do Not Disclose Your Personal Information

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Protect your Personal Digital Keys; Beware of Fraudulent Links!

In the digital world, account login credentials and personal information are your personal digital keys. They are as important as the keys to your home, and should be well protected. ICBC (Asia) wishes to remind you to remian vigilant in safeguarding your personal information. Before you click the embedded hyperlink, you should stop and think twice, do not disclose bank account or personal information, protect yourself from online fraud.


Remember to keep your personal digital keys safe!


Examples of personal digital keys:

  • Internet banking account number
  • Account login name and password
  • Hong Kong Identity Card number and copy
  • Mobile phone number
  • E-mail address
  • Credit card number
  • Social media account
  • Address proof
  • Date of birth
  • One-time password
Protect your Personal Digital Keys; Beware of Fraudulent Links!

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Fraudulent Website, Email Address and Bogus Voice Message Phone Calls Alert

Fraudulent Website Alert
The Industrial and Commercial Bank of China (Asia) Limited (the “Bank”) would like to alert all customers and the public that the Bank has no connection with the fraudulent website http://icbchk.vip. The fraudulent website shown as Personal Installment Loan, ICBC Hong Kong Branch (私人分期貸款-中國工商銀行香港分行), requires customers to provide personal data for personal loan applications in order to obtain relevant information. The Bank urges the public not to provide any personal data through such fraudulent website. If you have provided your personal data through such fraudulent website, the Bank strongly recommends you to report the case to the Hong Kong Police and contact the Bank’s customer service hotline (852) 2189 5588 or refer to the Bank’s press release. Please click here.


Fraudulent Email Address
The Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)” or “the Bank”) would like to alert all customers and the public to fraudulent emails with the suffix “@icbcasian.com”. The Bank has no connection with the fraudulent emails and the official suffix for the Bank’s email address is “@icbcasia.com”. The Bank urges the public not to provide any personal data to such fraudulent email address. If you have provided your personal data to such fraudulent email address, the Bank strongly recommends you to report the case to the Hong Kong Police and contact the Bank’s customer service hotline (852) 2189 5588 or refer to the Bank’s press release. Please click here.


Bogus Calls Alert
he Industrial and Commercial Bank of China (Asia) Limited (the “Bank”) would like to remind its customers to remain vigilant to bogus calls and to safeguard their personal information at all times. The Bank noticed that there have been bogus phone calls purported to be from Industrial and Commercial Bank of China. The Bank hereby reiterates that it will never ask customers to provide any personal information (including login passwords or one-time passwords) by phone, nor will it collect such information or image via any social media platform and software. For detailed information to safeguard yourself from bogus calls, please press here.

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