If you have any enquiry on the insurance products that represented by our bank, please feel free to contact the service providers:

Life Insurance

China Life Insurance (Overseas) Company Limited
Hong Kong Customer Service Centre Address: Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Customer Service Hotline: (852) 3999 5519
Fax: (852) 2892 0520
Website: www.chinalife.com.hk
E-mail: cs@chinalife.com.hk

FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability)
FWD Insurance Solutions Centers
Quarry Bay Address: 13/F, Devon House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
Tsim Sha Tsui Address: Suite 2605, 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Service Hotline: (852) 3123 3123
Website: www.fwd.com.hk
E-mail: cs.hk@fwd.com

General Insurance

China Taiping Insurance (HK) Company Limited
Address: 15/F., China Taiping Finance Centre, 18 King Wah Road, North Point, Hong Kong
Customer Service Hotline: (852) 3716 1616
Fax: (852) 2541 6567
Website: www.hk.cntaiping.com
E-mail: info@hk.cntaiping.com

If you have any enquiry , feedback or complaint about our insurance services, please click here. If you are not satisfied with the way of handling complaint the bank does, you have the right to refer your feedback to the following parties:

Insurance Authority
Head office address: 19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Hotline: (852) 3899 9983
Fax: (852) 3899 9993
Website: www.ia.org.hk
Email: complaints@ia.org.hk

The Insurance Complaints Bureau
Address: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 2728
Fax: (852) 2520 1967
Website: www.icb.org.hk
Email: icb.enquiry@icb.org.hk

The Hong Kong Federation of Insurers (Insurance Agents Registration Board )
Address: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 1868
Fax: (852) 2520 1967
Website: www.hkfi.org.hk
Email: hkfi@hkfi.org.hk

The Hong Kong Confederation of Insurance Brokers
Address: Room 1504,Tai Tung Building, 8 Fleming Road, Wanchai, Hong Kong
Hotline: (852) 2882 9943
Fax: (852) 2890 2137
Website: www.hkcib.org
Email: info@hkcib.org

Professional Insurance Brokers Association
Address: Room 2506, 25/F, China Insurance Group Building141 Des Voeux Road Central, Central, Hong Kong
Hotline: (852) 2869 8515
Fax: (852) 2770 2372
Website: www.piba.org.hk
Email: info@piba.org.hk

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between ICBC (Asia) and the customer out of the selling process or processing of the related transaction, ICBC (Asia) is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved between directly the product service provider and the customer.

ICBC (Asia) is granted an insurance agency licence under the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) by Insurance Authority in Hong Kong. (Insurance agency licence no. of ICBC (Asia) is FA3169)