6 Jun 2025

Dear Valued Customer,

Notice on System Maintenance and Upgrades from 21 to 22 June 2025

To provide better and more efficient services, Industrial and Commercial Bank of China (Asia) Limited (“the bank”) will undertake system maintenance and upgrades, from 23:45pm on 21 June 2025 to 9:00am on 22 June 2025. During this period, the following services will be temporarily unavailable. Please make necessary arrangement in advance.

• Personal and Commercial Internet Banking
• Personal and Commercial Mobile Banking
• “ICBC Smart Invest” APP
• ATM / VTM
• Credit Card / Debit Card
• Merchant POS Terminal
• Phone Banking Services
• Open API
• FPS Services
• Top up or make purchases with ICBC (Asia) account or credit card on third party payment platforms
• ICBC e-CNY wallet (Hong Kong mobile phone number registration)

We apologise for any inconvenience caused and thank you for your understanding.

For enquiry, please call our Customer Service Hotline at 2189 5588, visit our website at www.icbcasia.com, or any of our branches.

Industrial and Commercial Bank of China (Asia) Limited