Customer Services - ICBC (Asia)
Customer Services
24-hour Customer Service Hotline: 218 95588
Lost/Stolen Cards
In case you find that your cards/ authentication factors have been lost, stolen or the authentication factors or your card information has been compromised, please immediately report the case to 24-hour Lost Card Reporting Hotline: (852) 2189 5588 or access Mobile Banking APP for Lost Card Report (Open Mobile Banking App, click Credit Card -> Report Lost).
Credit Card Forms
| Credit Card Forms | Terms and Conditions |
- HKD Payment Autopay Authorization Form
- HKD or RMB payment Autopay Authorization Form (applicable to UnionPay Dual Currency Credit Card)
- Credit Card ATM Service Amendment Form
- Octopus Card AAVS Form
- Credit Card Account Service Request Form
- Credit Card Credit Limit Adjustment - Bank Relationship Declaration Form Relationship With The Bank
- Cardholder Dispute & Resolution Request Form
- Customer Information Enquiry and Authorization Form
