Recruitment Day (13 April 2019)
Date: 13 April 2019 (Saturday)
Time: 2:00pm to 5:30pm
Venue: Causeway Bay Branch (Shop A on G/F, 1/F, Hennessy Apartments, 488 & 490 Hennessy Road, Hong Kong)
Personal Banking Manager (Relationship Manager)
(Ref: Branch-PBM-KF-ICBCA)
Responsibilities:
- Provide excellent one stop banking services to retail customers
- Promote and market full range of banking products and services to customers
- Understand the needs of customers and provide insurance & investment advises
- Ensure all the activities are complied with regulatory requirements and bank policies
Requirements:
- Bachelor degree or above with major in Business Administration, Finance, Marketing or related disciplines
- Minimum 3 years of sales and marketing experience in retail banking industry, with solid exposures in mortgage, insurance and investment products
- Good knowledge on AML, KYC and related banking ordinance
- Qualifications in IIQE and HKSI is a must
- Good team player, result orientated with strong customer service sense
- Able to work under pressure
- Good command of spoken and written English and Chinese
Candidate with less experience will be considered for the position of Personal Banking Officer
Relationship Manager - SME Business
(Ref.:Branch-RM-KF-ICBCA)
Responsibilities:
- Maintain good customer relations and develop a portfolio of existing corporate customers
- Identify new business opportunities and cross-sell other bank's products & services for the branch
- Achieve business targets by identifying and fulfilling business opportunities
- Prepare credit proposals and analyze customers' credit worthiness
- Ensure compliance to internal and regulatory requirements
Requirements:
- Bachelor degree or above in Business, Finance or related discipline
- Minimum 3 years of experience in commercial banking or SME business
- Strong knowledge in commercial products / services and credit knowledge
- Self-motivated, client focus and target driven with good selling skill
- With qualification of IIQAS and HKSI is a must
- Excellent command of spoken and written English and Chinese, including Putonghua
Mortgage Sales Manager
(Ref: Branch-MSM-KF-ICBCA)
Responsibilities:
- Achieve assigned mortgage business target and explore new business network
- Prepare periodical reports to the management on matters relating to mortgage loan business development
- Handle mortgage applications and follow up the process until loan disbursement
- Maintain and develop relationship with existing and new client base
Requirements:
- Bachelor degree or above in Business, Finance or related discipline
- Minimum 3 years working experience with bank mortgage products or property agencies, with financial institution exposure preferred
- Strong sales and service orientation
- Able to work under pressure
- Good command of spoken and written English, Chinese and Putonghua
Counter Service Officer / Senior Teller
(Ref.:Branch-CSM-AL-ICBCA)
Responsibilities:
- Perform all counter transactions when required skillfully, promptly and accurately.
- Provide back offices support including batching, cash maintenance, returns and prepare control reports.
- Supervise and provide guidance to the Senior Teller / Teller in day-to-day operations and ensure that the daily operations in compliance with internal controls, procedures and policies
- Handle customer enquires, introduce suitable service, resolve customer problems.
- Actively cross-sell banking products and make referrals to sales staff
Requirements:
- HKCEE / HKDSE or above
- Minimum 1 year of experience in branch operations
- Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements
- Qualifications of IIQAS and HKSI is preferred
- Good communication, interpersonal and problem solving skills
- Good command of spoken and written English and Chinese including Putonghua
Telesales & Telemarketing Representative
(Ref: CHD-TTR-VH-ICBCA)
Responsibilities:
- Handle enquiry, transaction and complaint of the Bank customers
- Provide correct information to customers promptly through relevant systems and applications
- Identify business opportunities and cross-sell the Bank’s products and services
- Co-work with branches / departments to deliver sales
- Solve minor complaints from customers, and handle simple administrative works
- Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
Requirements:
- Post-secondary education or above with 1 year customer service experience in banking or investment industry
- Able to identify customer needs for cross-selling
- Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
- Passed in IIQE and HKSI is preferred
- Good in spoken English and Putonghua
- Good presentation and communication skills
Contract Associate (6-month contract)
(Ref.: RD-CA-AL-ICBCA)
Responsibilities:
- Responsible for data entry and document checking
- Provide general administrative and clerical duties
- Assist in ad-hoc assignments as required
Requirements:
- Diploma graduate or above with minimum 1 year of clerical experience, preferably in financial institution
- Organized and detailed-minded
- Good PC skills, fast and accurate typing