Internet Banking Useful Tips

1. How can I do if the Internet banking Service has been suspended by inputting multiple times of incorrect password?

   Answer：The Internet banking Service will be suspended temporarily if the login password has been incorrectly entered for 3 consecutive times .You may try to login again in the next day. You may use the "forget password" function at Internet Banking login page to reset your login password. If you have inputted invalid login password for many times, , your e-banking services may be suspended. Please visit any of our branches for the reset of e-banking password.

2. How to reset the e-banking password if I forget my password?

   Answer：If your internet banking Service has been suspended temporarily, you may use the "forget password" function at Internet Banking login page with Password Token to reset the e-banking password by using one of the following information:
   (1)ATM card number and password, or
   (2)Phone banking account number and password, or
   (3)Credit card number and password.

3. How can I reset e-banking password if my internet banking service has been suspended?

   Answer：If you are outside Hong Kong, please send the filled form to the domicile branch from ICBC (Asia) . For branch details, please click here .

4. How can I reissue my Password Token? If I forget the PIN of my Password Token or the Password Token is out of battery, what should I do?

   Answer：If you are in Hong Kong, please visit any of our branches for the reissue of password token. If you are outside Hong Kong, please send the filled form to the domicile branch from ICBC (Asia) . For branch details, please cick here .

5. How to reset Password Token?

   Answer：Please login internet banking, click “security center” > “ICBC(ASIA) Token Management” > “ICBC(ASIA) Toke Calibrate” and follow the instructions to reset your "Password Token".

6. I do not have any transactions from a bank account for 24 months ? How do I reactivate my dormant account?

   Answer：You can logon the Mobile Banking App, then click “Me>Services and Settings> Reactivate Dormant Account“ on the lower right corner.

7. How to activate "Mobile Token"?

   Answer：In order to activate "Mobile Token", you need to installthe latest version of ICBC (Asia) Mobile Banking App on your mobile device and register a valid mobile numberwith our bank. Steps for soft token activation are as follows :
   Step 1: Click "Me > Settings> Mobile Token Setting> Activate Mobile Token> Activate"
   Step 2: Enter ID number by following the instructions.
   Step 3: Perform SMS one-time password verification.
   Step 4: Finish the activation by setting up a 6-digit “Mobile Token” Password.

8. What should I do if my "Mobile Token" was locked owing to repeatedly inputting the invalid "Mobile Token" password?

   Answer：You can click Me> Settings> Mobile Token Setting> Reset the Mobile Token" in Mobile Banking App and follow the instructions to reset your "Mobile Token" or try again after 24 hours.

9. What should I do if I forget my "Mobile Token" password?

   Answer：You can click Me> Settings> Mobile Token Setting> Reset the Mobile Token" in Mobile Banking App and follow the instructions to reset your "Mobile Token".
   For More details of "Mobile Token", please click here.

Should you have any query, please call the Bank's Customer Service Hotline at 21895588