Phone Banking

【One number for all services you need】

ICBC (Asia) Phone Banking Services provides you a convenient and easy way to conduct any financial transaction anytime and anywhere. One hotline for all services such as account balance enquiry, securities trading, bill payment and charity donation, funds transfer and currency trading, credit cards service, etc.

Feature & Advantage

ICBC (Asia) Phone Banking Services offer a full range of services and products, is powerful, versatile and innovative.

1. Easy & convenient to use:ICBC (Asia) Phone Banking Services offer interactive voice response services and our customer officers are glad to provide assistance when needed. Only one simple call, you can enjoy a comprehensive range of services and information.

2. Simple registration & powerful functions:Phone Banking registration is easy. Visit your nearest ICBC (Asia) Branch to register for Phone Banking. You will only be required to carry along any identity proof to complete the registration process in order to manage your finance and accounts easily and conveniently.

3. Low cost & secure: Phone Banking provides a wide range of bank services, it saves your time and the cost is low. Meanwhile, ICBC (Asia) uses an innovative telephone integration technology in order to offer you a secure and comfortable Phone Banking Services.

4. Roaming Service:When you are on the Mainland, you can dial a local call 95588* and connect you to Hong Kong to access your ICBC (Asia) bank accounts, credit card and securities accounts. When you are in Hong Kong, you may also dial a local call 218 95588 and connect you to China to manage your ICBC bank accounts without any long distance call cost.

Please click here to download Phone Banking User guide

You can access the following services by simply dialing 218 95588:

  • Account balance enquiry
  • Funds transfer and currency trading+
  • Bill payment and charity donation++
  • Time deposit placement, renewal and uplift
  • Cheque status enquiry and stop payment
  • Cheque book and statement request
  • Overseas ATM cash withdraw services setting
  • Overseas credit card cash withdraw services setting
  • Automated phone securities services
  • Deposit rates and exchange rates enquiry
  • Paper gold scheme unit price enquiry
  • Branch information enquiry
  • Form request through fax
  • Change of PIN
  • Lost / stolen card reporting++
  • General information and promotion enquiry

* Please call 95588 when you are on the Mainland, press“0”for English and “8” for Roaming Service, then press“2”for Overseas Roaming, and“1”for ICBC(Asia) Phone Banking services.

+ Third party account transfer is only applicable for personal accounts.

++ These services are only applicable for personal accounts only.

Service applicable to

Personal & Commercial customers

Account opening conditions

Personal & Commercial customers can open ICBC(Asia) Phone banking Services with any of your savings/current account or credit card

Steps for registration

Visit your nearest ICBC (Asia) Bank Branch:Simply carry along your valid identity card. Customers in China can register via Account Opening Witness Service provided by designated branches of ICBC.

Service Hour & Channel

Phone Banking provides 24-hour service, please refer to phone banking user guide for the services hours.

Tips for phone banking

After choosing your preferred language:

Press“1”for Banking Services.

Press“3” for Lost Card Reporting.

Press“5”for Securities, Investment, Insurance and Loan Service, then press“1”for Automated Phone Securities Services.

Important Notice

If you forgoet your phone banking PIN, you can reset it via any ICBC (Asia) Branch with your valid identity card.

Risk Disclosure

Keep your password secure and secret at all times, and change your password periodically. Please safeguard your PIN, or you may suffer loss of personal information or assets.

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