Accessible Services

Branches

  • Our branches and personal banking centres provide barrier-free facilities for people with special needs. Guide dogs are welcome for all branches and personal banking centres for the convenience of people with visual impairment. Permanent/temporary ramps are available for wheelchair users in some branches and personal banking centres for easy access. In addition, call bells are installed in some branches and personal banking centres for people with special needs to notify our branch staff to provide timely and suitable assistance.
  • Barrier-free facilities in branch

Website

  • Simple and user-friendly interface
  • Common functions are set in obvious area
  • Suitable text font and bold title are used
  • Headings and labels are used to describe topic or purpose
  • Site map is provided
  • Captions are provided for video content

ATMs

  • Fast Cash service is provided
  • Some of the ATMs have applied soft keypad cover
  • Protruding symbols are adopted at card slot, cash dispenser and customer receipt slot