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Re: Notice of Security Enhancement for Online Investment Service

      According to the latest guidelines issued by the Hong Kong regulatory authorities, customers will be required to use password token or SMS one-time password (“SMS OTP”) as two-factor authentication (“2FA”) tool for completing the following Securities/ Funds/ Bonds/ Precious Metal transactions or making enquiries (“investment services”) via ICBC (Asia) Personal Internet Banking or Mobile Banking App from 26 April 2018 onwards (“effective date”). 

Online and Mobile Investment Services required to use 2FA
1. “Securities” 2. “Funds” 3. “Precious Metal”
4. “Bonds” (For Internet Banking only) 5. Enquire investment account details in “My Portfolio”

      To enable customers to continue using the above services on the effective date, the Bank will implement the following measures by phases:

Phase 1: From 25 March 2018 to 25 April 2018, you can click "Continue” to complete the above-mentioned investment services if you are unable to use password token or SMS OTP as 2FA.

Phase 2: From 26 April 2018 onwards, you must be required to use 2FA for accessing the above online investment services. To avoid any inconvenience to your investment trading, please ensure your mobile number and / or email address is valid and up-to-date for 2FA or transaction notification use. To apply password token, or update the mobile number and / or email address, you can refer to the steps below.

2FA Tools and Application Channels

2FA Tools Application Channels
1) Password Token

View the Demo of “Password Token”
1. Complete the “Personal Internet Banking/Phone Banking Services Application/ Amendment Form” and mail to any one of our branches, or
2. Personal Internet Banking/Phone Banking Services Application/ Amendment Form” and mail to any of our branches.
2) SMS OTP

    
    
View the Demo of “SMS OTP”
Register your mobile phone number with our Bank.

View the Demo of “Set/Change Investment Transaction Authentication”

Ways to check and update mobile phone number and email address

      You may log in to Personal Internet Banking Service to enquire/update your email address and / or mobile phone number via “Electronic Services > Security Center > Personal Information Enquiry / Modification” section (password token is required). You can also visit our bank website (www.icbcasia.com) to download “Changing Address and/or Customer Information Instruction Form” via “e-Tool” > Download Forms > Personal Banking Services Forms and mail the completed form to our bank, or visit any one of our branches in person for updating the records.

      Besides, in order to align with the latest online investment services security measures, the “Securities” and “Precious Metal” functions in our mobile banking WAP version (m.icbcasia.com) will be suspended from 26 April 2018 onwards. You may search "ICBC" through Apple App Store or Google Play to download "ICBC Mobile Banking" App and continue to use the above-mentioned investment services.

Please refer to the Frequently Asked Questions for this measure. For any enquiries, please call ICBC (Asia) Customer Service Hotline at (852) 218 95588.

Remarks:

  1. If you choose to use SMS OTP as 2FA, you must register your valid mobile phone number and valid email address in our Bank for 2FA and transaction notification purposes. If you choose to use password token as 2FA, please make sure that you have registered a valid email address or mobile phone number in our Bank for transaction notification purpose.
  2. In case of inconsistency between the English and Chinese versions of the letter, the English version shall prevail.
  3. To protect your interest when using the Internet Banking and Mobile Banking, please read Security Tips for details.

Risk Disclosure Statement: Investment involves risk, and the offering document and risk disclosure should be read for further details. (Where past performance is quoted) the past performance figures shown are not indicative of future performance.