ICBC(Asia)-eBanking > Mobile Banking - Frequently Asked Questions
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About Mobile Banking Service

Q1 : What is the ICBC (Asia) Mobile Banking Services?

Q2 : What services does the ICBC (Asia) Mobile Banking provide?

Logon

Q1 : How do I access to ICBC (Asia) Mobile Banking?

Q2 : What to do if I forget the password?

Q3 : Why I cannot logon the Mobile Banking with the regenerated password?

Q4 : Can I access the ICBC(Asia) Mobile Banking via any types of mobile models?

Q5 : Is there any specified Telecom Service Provider for accessing to the Mobile Banking?

Q6 : Do I need to pay for using ICBC (Asia) Mobile Banking Service?

Q7 : What languages does the ICBC (Asia) Mobile Banking Service support?

Paper Gold
Q1 : What is Paper Gold?

Q2 : What is Paper Gold Scheme?

Q3 : Is Paper Gold Scheme suitable to you?

Q4 : Do I need to open any account with the Bank for transaction of Paper Gold Scheme?

Q5 : Is there any fee and charges?

Q6 : Where to open accounts and how about trading mean and trading time?

Q7 : What are included in the Bank's Paper Gold Scheme documentation?

Q8 : What are the key features and risks?

Q9 : What are the contact details for enquiries?

Precious Metal Scheme

Q1 : What is this Paper Precious Metal Scheme?

Q2 : Which Precious Metals are included in this Paper Precious Metal Scheme?

Q3 : What are included in the Bank’s Paper Precious Metal Scheme documentation?

Q4 : What are the main product features and risks?

Q5 : What are the trading channels and hours of the Paper Precious Metal Scheme?

Q6 : What is the minimum transaction unit of the Paper Precious Metal Scheme?

Q7 : What is the Reference Asset of this Paper Precious Metal Scheme?

Q8 : What is the Quotation Unit of this Paper Precious Metal Scheme?

Q9 : Which currency is available for the Paper Precious Metal Scheme?

Q10 : Is there any guarantee or collateral?

Q11 : What are the Fees and Charges of the Paper Precious Metal Scheme?

Q12 : Can customers participate in the Paper Precious Metal Scheme without an ICBC (Asia) banks’ account?

Q13 : How do customers open the Paper Precious Metal Scheme Account?

Q14 : Is customer suitability checklist required for opening of the Paper Precious Metal Scheme Account?

Q15 : Why the trading of Paper Precious Metal Scheme only available for trading on the Bank’s e-banking platform?

Securities

Q1 : Do I need to pay when using the Mobile Securities Trading Services?

Q2 : What services does Mobile Securities Trading Service provide?

Q3 : What are the service hours of Mobile Securities Trading Service?

Fund Transfer
Q1 : What are the service hours for Mobile Fund Transfer Services?

Q2 : Can I transfer funds overseas through the Mobile Banking Services?

Q3 : Can I transfer CNY to other bank accounts in Mainland China via your Mobile Banking Service?

Q4 : Do I need to pre-register the beneficiary accounts for transferring fund to other overseas banks?

Q5 : Is there any service charge or corresponding fee involved in Telegraphic Transfer via Mobile Banking Services?

Q6 : What are the service hours for the Mobile Telegraphic Transfer?

Q7 : When will the payee receive the money if I perform a Telegraphic Transfer today?

Q8 : Do I need to open a multi currencies account beforehand if I perform a telegraphic transfer?

Q9 : Do I need to open a CNY account before performing CNY Telegraphic Transfer via Mobile Banking Services?

Q10 :Do I need to pre-register beneficiary accounts for transferring CNY to other bank accounts in China?

Q11 : How many beneficiary accounts can be pre-registered for fund transfer to other overseas banks?

Q12 : Do I need to pre-register the beneficiary accounts for fund transfer by CHATS?

Q13 : Is there any service charge involving in fund transfer by CHATS with the Mobile Banking Services?

Q14 : What are the service hours for Mobile CHATS Services?

Q15 : When will the beneficiary receive the money if I perform a CHATS transfer today?

Q16 : What are the service hours for Mobile Banking Electronic Clearing Service?

Q17 : What is the “Message”?

Q18 : How do I know the display pattern on those the transfer accounts shown in the Mobile Banking?

My Deposit
Q1 : Can I enquire all ICBC (Asia) accounts balance through our Mobile Banking Service?

Q2 : Are all the balances shown up-to-date?

Q3 : Can I enquire the account transaction activities through the Mobile Banking Service?

Q4 : Why can’t I find all transactions in the “Log Query” through Mobile Banking Services?

Bill Payment
Q1 : Which merchants can I pay through the Mobile Banking Services?

Q2 : Can I settle my credit card bills through your Mobile Banking Services?

Q3 : Do I need to pre-register my bill account with your Bank before paying bills online?

Q4 : What are the service hours for the Bill Payment?

Q5 : Do I need to download the iPhone/ Android App again when using the new bill payment services?

Credit Card
Q1 : Can I enquire all ICBC (Asia) creit card accounts balance through our Mobile Banking Service?

Q2 : Can I enquire credit card transaction history via Mobile Banking?

Q3 : What are the service hours for Mobile Credit Card Payment?

Q4 : What is the minimum amount of credit card cross currency transfer service?

Security Tips and Others
Q1 : How to protect our security when using Mobile Banking Services?

Q2 : What should I do if I lose my password or mobile handset?

 

 

 

About Mobile Banking Service

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Q1 :

What is the ICBC (Asia) Mobile Banking Services?

A :

Our Bank's Mobile Banking Services allow you to manage your accounts and to perform various kinds of transactions anywhere, anytime conveniently and safely when using our designated mobile Web & App services. You will be able to conduct account balance enquiry, perform fund transfer within ICBC (Asia) accounts and to other bank pre-registered accounts along with other great services such as securities trading, etc. Moreover, you can obtain the latest information of our bank.

 

 

Q2 :

What services does the ICBC (Asia) Mobile Banking provide?

A :

With our Mobile Banking Services, you may:

- Trade securities
- Make Hong Kong dollar or foreign currency Fund Transfer (To self-named or registered accounts)

- Make Fund Transfer to other bank registered accounts (Electronic Clearing, CHATS, Telegraphic Transfer)
- Bill Payment
- Trade Precious Metal
- Enquire account balance and transaction history
- Enquire exchange rate
- Enquire branch network

 

 

Logon

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Q1 :

How do I access the ICBC (Asia) Mobile Banking?

A :

We support 3 different platforms - iPhone App, Android App and Mobile Web.
You can download the ICBC Mobile Banking iPhone/Android App from Apple App Store/Google Play. (free of charge).
For any other mobile devices, you can simply type in the following link: m.icbcasia.com or https://mobilehk.icbc.com.cn. using browers to access the mobile banking.

 

 

Q2 :

What to do if I forget the password?

A :

If you enter the incorrect password four consecutive times, for security reasons you will not be able to logon to our Mobile banking and Internet Banking. Also, the password will be temporary frozen. Please visit any of our branches for regenerating the new password.

 

 

Q3 :

Why I cannot logon the ICBC Mobile Banking with the regenerated password?

A :

It is because the enhanced security system requires customers to change the password with every new regenerated password through the Personal Internet Banking. After you have done changing your password, youcan then logon to the Mobile Banking Services as usual with the new password.

 

 

Q4 :

Can I access to ICBC (Asia) Mobile Banking via any types of mobile models?

A :

Our Mobile Banking supports most smart phone models in the current market.

Recommended operation systems, mobile brands/models:

- Apple iOS 4.3.3 or above: iPhoneĦAiPod Touch, etc.
- Android OS 2.2 or above: Samsung Galaxy,HTC Legend, etc.
- BlackBerry OS 4.5 or above: BlackBerry 9800, etc.

The above specifications are for reference only.

 

 

Q5 :

Is there any specified Telecom Service Provider for accessing to the Mobile Banking?

A :

No.Our Mobile Banking Services are widely compatible and it is supported by all Telecom Service Providers. However, please take note on the overseas data usage plan.

 

 

Q6 :

Do I need to pay for using ICBC (Asia) Mobile Banking Service?

A :

No. Our Mobile Banking Service is free of charge except some specified transactions such as Telegraphic Transfer and CHATS.

 

 

Q7 :

What languages does the ICBC (Asia) Mobile Banking Service support?

A :

Our Mobile Banking supports English, Traditional Chinese and Simplified Chinese.

 

 

 

 

 

Paper Gold

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Q1 :

What is Paper Gold?

A :

Securities and Futures (Collective Investment Schemes) Notice prescribes the arrangements for the purchase of gold with certain specified characteristics as "paper gold schemes". Such schemes are to be regarded as collective investment schemes and are subject to the regime under Part IV of the Securities and Futures Ordinance ("SFO") (Cap. 571, Laws of Hong Kong).

 

 

Q2 :

What is Paper Gold Scheme?

A :

Paper Gold Scheme is an investment instrument made available by the Bank to the market for investors who are interested in buying and selling paper gold by a pre-set contractual term without involving in any physical delivery of gold.

 

 

Q3 :

Is Paper Gold Scheme suitable to you?

A :

Your suitability to invest in Paper Gold Scheme will be assessed by the Bank via "Paper Gold Scheme - Customer Suitability Checklist"..

 

 

Q4 :

Do I need to open any account with the Bank for transaction of Paper Gold Scheme?

A :

For any buy or sell transaction of Paper Gold Scheme, you must already have or must open:
i.a non-interest bearing account under this Paper Gold Scheme for buying and selling units of Paper Gold Scheme (the purchase of units of this Paper Gold Scheme will be credited to, while the sale of units of this Paper Gold Scheme will be debited to, this non-interest bearing account); and
ii. a HKD Savings Account as the settlement account (the amount receivable by the Bank will be debited from or amount payable by the Bank will be credited to this settlement account).

 

 

Q5 :

Is there any fee and charges?

A :

There are no handling fees or charges of the Bank at the time of transaction. The Bank's profit margins would not exceed 1% of buying and selling prices per unit of Paper Gold Scheme from time to time. The Bank may vary or impose further fees & charges by giving at least 30 calendar days' prior written notice.

 

 

Q6 :

Where to open accounts and how about trading mean and trading time?

A :

•Go visit the Bank's branches for account opening issue.
•Trading means and time: Through the Bank's branches (Monday - Thursday, 9:00am to 5:00pm; Friday, 9:00am to 5:30pm ); and internet banking (Monday 8:00am to Saturday 3:30am).

 

 

Q7 :

What are included in the Bank's Paper Gold Scheme documentation?

A :

Offering documents of Paper Gold Scheme consist of Principal Brochure and Product Key Facts Statement.

 

 

Q8 :

What are the key features and risks?

A :

Please refer to the details of all features and risks as well as other information as set out in the offering documents of Paper Gold Scheme.

   

Q9 :

What are the contact details for enquiries?

A :

If you have any enquiries regarding this Paper Gold Scheme, you can visit any of our branches or call our Customer Services Hotline at (852) 2189 5588 or fax us at (852) 2758 1340 or e-mail us to: enquiry@icbcasia.com.

   
   
   
   

Precious Metal Scheme

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Q1 :

What is this Paper Precious Metal Scheme?

A :

This Paper Precious Metal Scheme is an investment instrument made available by the Bank to the market for investors who are interested in buying and/ or selling paper precious metal without involving in any physical delivery of any precious metal.

 

 

Q2 :

Which Precious Metals are included in this Paper Precious Metal Scheme?

A :

You may buy/sell the Silver, Platinum and Palladium through different types of Paper Precious Metal Scheme account.

 

 

Q3 :

What are included in the Bank’s Paper Precious Metal Scheme documentation?

A :

The offering documents of Precious Metal Scheme includes the Principal Brochure and the Product Key Facts Statement.

 

 

Q4 :

What are the main product features and risks?

A :

Please refer to all the related offering documents to understand all the product features and riskfactors of the Paper Precious Metal Scheme. You should read and understand all the key features and risks before deciding whether or not to invest in this scheme.

 

 

Q5 :

What are the trading channels and hours of the Paper Precious Metal Scheme?

A :

Placing the order of Paper Precious Metal Scheme can only trade through the Bank’s e-banking platform. The trading hours are Monday 8:00AM to Saturday 3:30AM. (The Bank may change the trading time from time to time.)

 

 

Q6 :

What is the minimum transaction unit of the Paper Precious Metal Scheme?

A :

In respect of each RMB denominated Paper Precious Metal with the Quotation Unit Mechanism on a per gram basis, the minimum transaction unit is one unit of the relevant Paper Precious Metal (with multiples thereof for each increment).
In respect of each RMB denominated Paper Precious Metal with the Quotation Unit Mechanism on a per ounce basis, the minimum transaction unit is one tenth (ie. 0.1) of a unit of the relevant Paper Precious Metal (with multiples thereof for each increment).
In respect of each USD denominated Paper Precious Metal, the minimum transaction unit is one-tenth (ie. 0.1) of a unit of the relevant Paper Precious Metal (with multiples thereof for each increment).
Customers can participate in trading the precious metal markets with lower principal amount, it provides a new investment option for customers.

 

 

Q7 :

What is the Reference Asset of this Paper Precious Metal Scheme?

A :

You may choose any of the following precious metals as a Reference Asset under this Paper Precious Metal Scheme:
(a) Silver − Loco London Silver as specified by the London Bullion Market Association (“LBMA”), which is quoted in United States dollar (“USD”) per ounce. The fineness must not be less than 99.9%.
(b) Platinum − Platinum as specified by the London Platinum & Palladium Market (“LPPM”), which is quoted in USD per ounce. The fineness must not be less than 99.95%.
(c) Palladium − Palladium as specified by the LPPM, which is quoted in USD per ounce.The fineness must not be less than 99.95%.
Each of Silver, Platinum and Palladium is a vital industrial commodity. The prices of each of the Reference Assets float freely in accordance with supply and demand of the market, respond quickly to political and economic applications and are determined in the open market.

 

 

Q8 :

What is the Quotation Unit of this Paper Precious Metal Scheme?

A :

Ounce or Gram will be the quotation unit of each Paper Precious Metal Scheme.

   

Q9 :

Which currency is available for the Paper Precious Metal Scheme?

A :

You can choose USD or Renminbi (“RMB”) currency for each Paper Precious Metal Scheme.

   

Q10 :

Is there any guarantee or collateral?

A :

There is NO guarantee on the invested amount. This Paper Precious Metal Scheme is NOT secured on any assets or any collateral of the Bank.

   

Q11 :

What are the Fees and Charges of the Paper Precious Metal Scheme?

A :

There are no handling fees or charges for any transaction placed under this Paper Precious Metal Scheme. The Bank’s profit margins are embedded in the buying or selling price per unit.of each Paper Precious Metal. The Bank may vary or impose further fees and charges by giving at least 30 calendar days’ prior written notice.

   

Q12 :

Can customers participate in the Paper Precious Metal Scheme without an ICBC (Asia) banks’ account?

A :

No, you need to open a non-interest bearing account, namely “Paper Precious Metal Scheme Account”, and open a saving account as the settlement account with the Bank for any buy or sell transaction under this Paper Precious Metal Scheme.

   

Q13 :

How do customers open the Paper Precious Metal Scheme Account?

A :

Customers can openthe Paper Precious Metal Scheme Account in any of our branches. As Paper Precious Metal Scheme is an investment products, the account opening process need to be conducted in the Investment Corner area (Red zone). However, voice recording is not required for the account opening process.

   

Q14 :

Is customer suitability checklist required for opening of the Paper Precious Metal Scheme Account?

A :

Yes, Customer Suitability Checklist is required to properly assess the customer suitability to Paper Gold Paper Precious Metal Scheme.

   

Q15 :

Why the trading of Paper Precious Metal Scheme only available for trading on the Bank’s e-banking platform?

A :


The prices of Precious Metal market change dramatically. Customers can monitor the Paper Metal Market closely through the Bank’s e-banking platform.

   
   
   

Securities

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Q1 :

Do I need to pay when using the Mobile Securities Trading Services?

A :

There is no extra charge for our Mobile Securities Trading Services. It allows you to trade anytime and anywhere with a mobile handset or tablet.
For real time stock quote, you are entitled to a fixed numbers of free real-time quotes. For each successful buy/sell transaction, 100 additional free real-time quotes will be given. If the real time quote usage is in excess of the free entitlement per month, HKD0.10 per quote will be charged for the relevant month. The charge will be rounded up to the nearest dollar with a minimum charge of HKD 5.00. Any unused free real-time quote will be forfeited automatically upon expiry of the month.

 

 

Q2 :

What services does Mobile Securities Trading Service provide?

A :

With our Mobile Securities Trading Service, you may:
a. Perform securities trading in the Hong Kong Stock Exchange via AMS/3 system
b. View comprehensive portfolio for both settlement account and securities account
c. Enjoy real-time/delayed stock quote.

 

 

Q3 :

What are the service hours of Mobile Securities Trading Service?

A :

Our services are available in the following hours:
- Enquiry Service: 24 hours per day
- Securities Trading Service: 24 hours per day
- At-Auction Limit Order: Anytime (except 9:15 a.m to 4:00 p.m. on trading dates); Input New Order during trading period will be effective on the same trading date. After trading session, you can input order for next trading day.
- Enhanced Limit Order: Anytime. Input New Order during trading period will be effective on the same trading date. After trading session, you can input order for next trading day.
- Odd-Lot Sell: Input same day order from 8:00am - 4:00pm on trading dates.

Note: If the HKEx's trading session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons, the order(s) you have placed may not be successfully accepted.

 

 

 

 

Fund Transfer

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Q1 :

What are the service hours for Mobile Fund Transfer Service?

A :

Our Mobile Fund Transfer offers 24-hour service. However, some specified transactions such as Telegraphic Transfer and CHATS are in exception.

 

 

Q2 :

Can I transfer funds overseas through the Mobile Banking Services?

A :

Yes, you can transfer funds to overseas banks by Telegraphic Transfer.

 

 

Q3 :

Can I transfer CNY to other bank accounts in Mainland China via your Mobile Banking Service?

A :

Yes, you can transfer CNY to other bank accounts in Mainland China via CNY Telegraphic Transfer. However, at this moment, this service is only applicable for personal CNY account holders and the beneficiaries with CNY accounts registered in our internet banking.

 

 

Q4 :

Do I need to pre-register the beneficiary accounts for transferring fund to other overseas banks?

A :

Yes, you need to register the beneficiary accounts if you want to perform fund transfer to other overseas banks through our Mobile Banking service.

 

 

Q5 :

Is there any service charge or corresponding fee involved in Telegraphic Transfer via Mobile Banking Service?

A :

Yes, corresponding fee and charges are levied on your designated payment account automatically.

 

 

Q6 :

What are the service hours for Mobile Telegraphic Transfer?

A :

For Telegraphic Transfer of HKD and USD, the service is available from 9:00 a.m. to 5:00 p,m., Monday to Friday. For Telegraphic Transfer of CNY, the service is available from 9:00 a.m. to 2:30 p.m., Monday to Friday. For Telegraphic Transfer of all currencies except HKD, USD and CNY,the service is available from 9:00 a.m. to 3:00 p.m. Monday to Friday.

 

 

Q7 :

When will the payee receive the money if I perform a Telegraphic Transfer today?

A :

The remittance amount, corresponding fees and charges will be debited from your account immediately. However, the time for payee to receive money will depend on the processing time of the corresponding bank.

 

 

Q8 :

Do I need to open a multi currencies account beforehand if I perform a telegraphic transfer?

A :

No, it is not necessary. After you have selected the types of currency remitted, the relevant exchange rate and equivalent HKD amount will be shown in the next page for your confirmation before proceeding.

   

Q9 :

Do I need to open a CNY account beforehand for performing CNY Telegraphic Transfer via Mobile Banking Service?

A :

Yes, you need to open a CNY Account beforehand. It is because the remittance amount must be debited from the remitter's CNY account.

   

Q10 :

Do I need to pre-register the beneficiary accounts for transferring CNY to other banking accounts in China?

A :

Yes, you need to pre-register the beneficiary accounts at branch and the beneficiaries' name must be registered in Chinese Telex Code unless the beneficiary has no Chinese name. Meanwhile, the remitter's name must be the same as the beneficiary.

   

Q11 :

How many beneficiary accounts can be pre-registered for fund transfer to other overseas banks?

A :

You can pre-register a maximum of ninety-nine beneficiary accounts in the Mobile Banking Package for transfer funds overseas.

   

Q12 :

Do I need to pre-register the beneficiary accounts for fund transfer by CHATS?

A :

Yes, you need to register the beneficiary accounts at branches.

   

Q13 :

Is there any service charge involved in fund transfer by CHATS with our Mobile Banking Service?

A :

Yes, the corresponding charges are levied on your designated payment account automatically.

   

Q14 :

What are the service hours for Mobile CHATS Service?

A :

For HKD & USD via CHATS, the service is available from 9:30a.m. to 5:00p.m., Monday to Friday. For Euro and CNY via CHATS, the service is available from 9:30a.m. to 4:00p.m., Monday to Friday.

   

Q15 :

When will the beneficiary receive the money if I perform a CHATS transfer today?

A :


The remittance amount and fees will be debited from your account immediately and the beneficiary will receive the money on the same day.

   

Q16 :

What are the service hours for Mobile Banking Electronic Clearing Service?

A :

Electronic Clearing is available from 9:00a.m. to 10:00p.m., Monday to Friday (except public holidays). Instruction accepted before cutoff time, funds will be credited to the recipient's account by the end of the day, subject to the recipient bank's arrangement. Otherwise, funds will be credited to the recipient account on the next day, subject to the recipient bank's arrangement. (Cutoff time: Mon - Fri 2p.m. Instruction received after Fri 2p.m. would be executed on the next Mon)

   

Q17 :

What is "Message"?

A :

The users can describe the transaction via "Message" and such message will be displayed in the transaction Confirmation Page and Acknowledgment Page.

“Electronic Clearing Message” only accepts letters (such as A a B b … Y y Z z), numbers (such as 1 2 3 4 5 6 7 8 9 0), symbols (such as . (-) /, : ) and spaces, “CHATS and Telegraphic Transfer Message” only accepts letters (such as A a B b … Y y Z z), numbers (such as 1 2 3 4 5 6 7 8 9 0), symbols (such as . (-) /, : ) and spaces, the first character cannot be 「/」、「:」、「-」, and repeated space cannot be used among characters.

i) If the "Message" has been registered, you can find the registered Message in Input Page, Confirmation Page and Acknowledgment Page; if you want to show new messages, you can enter new message in "Message" box instead.

ii) For the non-registered Message, you can type the m essages you want in "Message" box on Input Page so that the message will be shown on both Confirmation Page and Acknowledgment Page.

   

Q18 :

How can I know the display pattern on those the transfer accounts shown in Mobile Banking?

A :

To make the Mobile Banking design more user-friendly, accounts are displayed with the specified pattern:
Account No. + Account Type (first three alphanumeric characters and the last alphabets), after selecting the Account Type, the Account Currency will be shown in the below line.

   

 

My Deposit

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Q1 :

Can I enquire all ICBC (Asia) accounts balance through our Mobile Banking Service?

A :

Yes, you can view all registered deposit accounts balance via “My Deposit” in Mobile Banking. However, for Time Deposit Account and Planned Savings Account, please view the accounts balance via our internet banking services.

 

 

Q2 :

Are all the balances shown up-to-date?

A :

The balances are real-time update except for those transactions performed after cut-off time or on public holiday. The balances of those transactions will be shown on the next working day's account activities.

 

 

Q3 :

Can I enquire account transaction activities through the Mobile Banking Service?

A :

Yes, you can enquire the transaction activities up to last 60 days for your accounts registered in the Mobile Banking Package, except for Time Deposit Accounts and Planned Savings Accounts.

 

 

Q4 :

Why can’t I find all transactions in the “Log Query” through Mobile Banking Services?

A :

"Log Query" only shows the transactions performed via mobile banking. You can view the account details through "My Deposit Details"

 

 

 

 

 

Bill Payment

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Q1 :

Which merchants can I pay through the Mobile Banking Services?

A :

You can pay Utilities to merchants like CLP Power, and Government Departments like Rates & Government Rent.

 

 

Q2 :

Can I settle my credit card bills through your Mobile Banking Services?

A :

Sorry, the service will be available as soon as possible.

 

 

Q3 :

Do I need to pre-register my bill account with your Bank before paying bills online?

A :

Pre-registration of bill payments with our Bank is not necessary.

 

 

Q4 :

What are the service hours for the Bill Payment?

A :

The service is available for 24 hours. However, transactions performed after cut-off time (i.e. 7:30p.m. from Monday to Friday) will be valued on the next working day.

 

 

Q5 :

Do I need to download the iPhone/ Android App again when using the new bill payment services?

A :

It is not necessary to download the iPhone/ Android app again to use the new bill payment services. For customers who are either using our iPhone/Android app or using the mobile web browser to logon to our Mobile Banking, the new bill payment services will be displayed automatically.

 

 

 

 

 

Security Tips and Others

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Q1 :

How to protect our security when using Mobile Banking Services?

A :

i. Customers are reminded to be cautious of any fraudulent websites or any suspicious iPhone / Android application of the ICBC Mobile Banking. To access the official Mobile Banking website, please type "m.icbcaisa.com" or "https://mobilehk.icbc.com.cn" into the browser of any mobile handsets or tablets. Also, you can download the bank’s application through Apple Store / or Google Play.
ii. Use the default browser originally provided by mobile handsets and tablets rather than newly installed browsers downloaded from other sources. For additional protection, please delete cookies regularly.
iii. When using Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible. Avoid signing on Mobile Banking via public Wi-Fi (wireless network) and Wi-Fi without password setting.
iv. After receiving the PIN notification letter, please memorize the PIN and destroy the notification letter. To ensure the security of your PIN, we suggest to change your PIN while using for the first time. Do not use your identity card number, telephone number, date of birth, driving license number, or easy-to-guess numbers or words as your password, and avoid selecting the same password that you have used for accessing other web services.
v. Do not disclose your user name and password of Mobile Banking to anyone (including bank staff and the police). You should also avoid disclosing your personal information such as HKID card number and date of birth to anyone as well.
vi. Do not save personal mobile banking account name and password in the mobile handsets or tablets.
vii. Do not write the password on any devices used for Mobile Banking. You should memorize the password instead.
viii. Avoid using the Mobile Banking in crowded areas and please take note of entering password via specific handsets. Don’t let anyone nearby get your information indirectly.
ix. Check your surroundings before performing any banking transactions, and make sure that no one sees your Mobile Banking password. Always pay extra care when typing in password.
x. For security purposes, please change your Mobile Banking password regularly via our Internet Banking Services.
xi. For security reasons, you cannot logon to the same "Internet Banking A/C No./Defined User Name" with three channels (e.g. WAP and iPhone/Android App) simultaneously.
xii. Do not install applications on your mobile handsets from mistrusted sources.
xiii. Do not use any jailbroken iPhone or rooted Android handsets which may have security loopholes and unpredictable consequences.

 

 

Q2 :

What should I do if I lose my password or mobile handset?

A :

If you lose your Mobile Banking password/mobile handset, or suspected that your password or security device is used by an unauthorized party, or have found any unauthorized transaction(s) associated with your account, please contact both of your mobile network service provider and us immediately.

 

 

 

 
Credit Card
   

Q1 :

Can I enquire all ICBC (Asia) creit card accounts balance through our Mobile Banking Service?

A :

Yes, you can view all registered credit card accounts balance via “ Credit Card” in Mobile Banking.

 

 

Q2 :

Can I enquire credit card transaction history via Mobile Banking?

A :

Yes, you can enquire the transaction history up to last 60 days for credit card accounts registered in the Mobile Banking Package.

 

 

Q3 :

What are the service hours for Mobile Credit Card Payment?

A :

The service hours for credit card payment are as follows: For HKD credit card : 24 hours; For RMB account of dual currency card : From Monday 08:00am to Saturday 13:00pm.

 

 

Q4 :

What is the minimum amount of credit card cross currency transfer service?

A :

The minimum amount of cross currency transfer is HKD10 equivalent.

 

 

   
   
   

 

 

   
   
   
   
   
   

 

 


 

 


 


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