Customer Reminder – Bogus Voice Message Phone Calls or Bogus Bank Hotline Numbers

The Industrial and Commercial Bank of China (Asia) Limited (the "Bank") would like to remind customers to pay attention to the trend of bogus voice message phone calls or bogus bank hotline numbers. Please protect your sensitive personal information at all times in order to avoid your information being stolen for an unlawful purpose. From the relevant sources, fraudsters may claim to be from a well-known organization (e.g. use the application software to impersonate the legitimate hotline number of that organization to approach customers) or may send fraudulent SMS messages purportedly to be sent from the Bank which request customers to call a bogus bank hotline number mentioned in the messages to check the credit card transactions.

The Bank would like to remind customers that the Bank never asks customers to provide personal information (including login passwords or one-time passwords) by phone, e-mail, SMS message or voice message system even during direct marketing call. Also, customers should never call the bogus bank hotline number mentioned in the messages and reveal sensitive personal information. If customers received any suspected call related to the Bank, please contact our Customer Service Hotline and provide the caller name and his/her phone number for verification. If you wish the Bank not to use your personal data for direct marketing purpose, please also contact the Bank’s Customer Service Hotline for details. It is free of charge for the arrangement of stop using your personal data for direct marketing purpose. If customers seek to verify the Bank’s hotline number, please follow the official information (e.g. at the back of ATM/credit cards, on the Bank’s website, or Bank’s hotline numbers at the dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks).

If customers have provided, or suspected that they have provided, personal information to bogus voice message phone calls or bogus bank hotline numbers should immediately contact the Bank and report such cases to any local Police Station or the Hong Kong Police Force (at 2860 5012).

Customer Service Hotline: 2189-5588 Please press 3-7-9 (9:00a.m. – 8:00p.m.)
Please press 3-6-9 (24 hours)

For more details to safeguard yourself from bogus calls,please press here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.